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Customer Service Representative

2 months ago


Fort Lauderdale, Florida, United States Melba Ballard - State Farm Agency Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Bilingual Spanish. As a key member of our State Farm Agency, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and helping us grow our business through value-based conversations and remarkable customer experiences.

Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Utilize a customer-focused approach to educate customers about insurance options, ensuring they have a clear understanding of their coverage and benefits.
  • Work collaboratively with the agent team to achieve sales and customer service goals, maintaining a strong work ethic and commitment to success.
  • Stay up-to-date on product changes, licensing requirements, and technical developments to provide expert advice to customers.
Requirements
  • Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to learn and adapt to new systems and technologies, with a willingness to continuously improve skills and knowledge.
  • Bilingual - Spanish required, with the ability to communicate effectively with customers and colleagues.
  • Florida Insurance License 4-40 or 2-20 preferred, with a commitment to obtaining the necessary licenses and certifications.
What We Offer
  • Competitive base pay and bonus structure, with opportunities for growth and advancement.
  • A comprehensive benefits package, including paid time off, health stipend, and retirement plan.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.