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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Bilingual Spanish. As a key member of our State Farm Agency, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and helping us grow our business through value-based conversations and remarkable customer experiences.
Responsibilities- Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
- Utilize a customer-focused approach to educate customers about insurance options, ensuring they have a clear understanding of their coverage and benefits.
- Work collaboratively with the agent team to achieve sales and customer service goals, maintaining a strong work ethic and commitment to success.
- Stay up-to-date on product changes, licensing requirements, and technical developments to provide expert advice to customers.
- Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to learn and adapt to new systems and technologies, with a willingness to continuously improve skills and knowledge.
- Bilingual - Spanish required, with the ability to communicate effectively with customers and colleagues.
- Florida Insurance License 4-40 or 2-20 preferred, with a commitment to obtaining the necessary licenses and certifications.
- Competitive base pay and bonus structure, with opportunities for growth and advancement.
- A comprehensive benefits package, including paid time off, health stipend, and retirement plan.
- A dynamic and supportive work environment, with opportunities for professional development and growth.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.