Self-Pay Collections Specialist II

3 weeks ago


New York, New York, United States 61st Street Service Corp Full time
Job Summary

The Self-Pay Collections Specialist II is a key member of our Revenue Cycle team, responsible for securing payment from patients and guarantors. This role requires excellent communication and customer service skills, as well as the ability to navigate complex billing systems.

Key Responsibilities
  • Collect full payment from patients or guarantors
  • Apply payments to each date of service
  • Establish payment arrangements and document terms in the billing system
  • Handle customer inquiries, disputes, and complaints
  • Obtain insurance, demographic, and guarantor information and update patient profiles
  • Clearly document work in the system
  • Evaluate patient ability to pay for services
  • Create payment arrangements via cash, check, credit card, or payment plan
  • Utilize Epic estimator tool to provide estimates and collect upfront payments
Requirements
  • High school graduate or GED certificate
  • Minimum 1 year experience in physician billing or third-party payer environment
  • Strong customer service and patient-focused orientation
  • Ability to communicate, adapt, and respond to complex situations
  • Understanding of contracts, insurance benefits, exclusions, and billing requirements
  • Functional proficiency in computer software skills
Benefits

61st Street Service Corporation offers a competitive comprehensive benefit package to eligible employees, including healthcare and paid time off. We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws.



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