Self-Pay Collections Specialist

2 weeks ago


New York, New York, United States 61st Street Service Corp Full time
Job Summary:

The Self-Pay Collections Specialist is responsible for follow-up work on Self Pay account balances. This role involves handling inbound calls generated by an auto-dialer to secure payment, establish payment arrangements, and obtain updated patient information.

Key Responsibilities:
  • Expeditiously handle a large volume of calls to collect payments from patients or guarantors.
  • Attempt to collect full payment from patients or guarantors, and document payments collected over the phone to each date of service.
  • Establish payment arrangements and document terms in the billing system.
  • Handle customer inquiries, disputes, and complaints, and escalate to a supervisor or higher management as needed.
  • Obtain insurance, demographic, and guarantor information, and update patient profiles as well as bill third-party payers as appropriate.
Requirements:
  • A high school graduate or GED certificate is required.
  • A minimum of 6 months' experience in a physician billing or third-party payer environment is preferred.
  • Candidates must demonstrate a strong customer service and patient-focused orientation, and the ability to communicate, adapt, and respond to complex situations.
  • Patient financial and practice management system experience in Epic and other electronic billing systems is preferred.
  • Knowledge of medical terminology is preferred.
  • Previous call center/claims experience is preferred.
Benefits:

61st Street Service Corporation offers a competitive comprehensive benefit package to eligible employees, including healthcare and various other benefits, including paid time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws.



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