Rent Collection Specialist

1 month ago


New York, New York, United States Services for the UnderServed Full time
Rent Collection Specialist

We are seeking a highly organized and detail-oriented Rent Collection Specialist to join our team at Services for the UnderServed (S:US). In this role, you will play a critical part in ensuring that our clients receive the benefits they are eligible for, while also resolving rent arrears and maintaining a positive relationship with our tenants.

Key Responsibilities:
  • Review tenant accounts and aging reports to identify and resolve past due balances
  • Coordinate with Legal, Finance, and Program staff to ensure a smooth collection process
  • Communicate with residents regarding outstanding balances and resolve billing issues
  • Conduct entitlement assessments to determine eligibility for HRA-Public Assistance benefits
  • Assist tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears
  • Stay up-to-date on public policy issues, new developments in public assistance, and other rent arrears resources
  • Attend trainings and seminars to remain current on trends and entitlements system changes
Requirements:
  • Ability to write and communicate effectively
  • Experience or knowledge in HRA-Public Assistance benefits
  • Proficiency in ACCESS HRA client and provider portals
  • Proficiency in Microsoft Office (Excel, Word, and other database systems)
  • Ability to multi-task and prioritize competing priorities
About S:US:

S:US is an equal opportunity employer and is committed to fostering a culture built on respect, integrity, support, maximizing individual potential, and continuous quality improvement. We believe in treating all staff with respect through each interaction and are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve.



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