Collections Specialist

6 hours ago


New York, New York, United States ButterflyMX Full time
Job Title: Collections Specialist

We are seeking a highly motivated and organized Collections Specialist to join our Finance Team for a 3-month project. The primary responsibility of this role is to contact individuals or businesses who have outstanding debts and work with them to secure payment.

The Collections Specialist will be responsible for managing a portfolio of accounts, making outbound calls and sending correspondence. We are willing to train someone who is a hard worker with no previous collections experience.

This is a temporary, 3-month position that is 40 hours/week. ***Candidates must be willing to work in our NYC office***

Responsibilities:
  • Contacting customers via phone, email, and mail to discuss payment status updates
  • Recording and maintaining a system for tracing the activity of collection efforts
  • Reviewing delinquent accounts and determining appropriate course of action
  • Working closely with other departments to resolve any issues related to outstanding debts
  • Support customer requests for documentation and clarification on compliance and billing
  • Timely organize follow-ups and communicate risk on overdue accounts
  • Identify and communicate issues attributing to account delinquency
  • Maintaining a high level of professionalism and customer service when interacting with debtors
  • Meeting collection targets and deadlines set by management
Requirements:
  • High school diploma or equivalent
  • Previous experience in collections or a related field preferred
  • Strong communication and negotiation skills
  • Ability to work independently and as part of a team
  • Detail-oriented and organized
  • Proficient in MS Office and collections software


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