Commercial Roofing General Manager
1 month ago
Nations Roof LLC is seeking a highly experienced Commercial Roofing General Manager to lead our team in the greater Detroit area. As a key member of our leadership team, you will be responsible for the overall management and success of large construction roofing projects, service calls, and maintenance for commercial roofing systems.
This is a critical leadership role that requires a strong understanding of commercial roofing systems, project management, and leadership skills. You will work closely with our senior leadership team to support and grow territory goals and objectives.
The ideal candidate will have a minimum of 8 years of experience in commercial roof system designs, including MOD Bit, BUR, TPO, PVC, EPDM, Metal, and coatings. You will also have experience supervising, training, and guiding a team of production crews or service technicians.
Key Responsibilities
- Manage service representatives and field roof installers to ensure successful project execution.
- Develop and implement guidelines, policies, and procedures to facilitate service delivery.
- Resolve customer issues and provide exceptional customer service.
- Oversee and direct the delivery of projects, services, or functions through the work of employees.
- Direct field service personnel and their deployment on service projects to ensure customer satisfaction.
- Manage field operations and other business activities to ensure daily service levels are met.
- Set a clear direction for the field service team to ensure accountability and strong focus on customer satisfaction.
- Develop methods, guidelines, and policies to facilitate service delivery.
- Monitor all operations key performance indicators and develop action plans to meet targets.
- Analyze reports, identify areas for improvement, and increase performance.
Requirements
- 8 years minimum experience in commercial roof system designs.
- Experience supervising, training, and guiding a team of production crews or service technicians.
- Estimating experience for both roof replacement and creating high-quality repair estimates, roof surveys, and preventive maintenance reports.
- Ability to read and understand blueprints and specifications.
- Project management of both commercial roof replacement and service projects.
- Understanding of commercial/industrial roofing system design, installation, and code compliance.
- Leadership and management skills.
- Proficient in use of phones, tablets, and other technology tools.
- In-depth knowledge of research and data analysis methods.
- Proficient in Microsoft Office programs (Excel, Word, and Outlook).
- Outstanding communication and time management abilities.
Benefits
- Salaried position with competitive base and incentive.
- Company vehicle, phone, and computer.
- Medical, dental, vision benefits.
- Accident and disability insurance.
- Life insurance.
- Holiday and vacation time.
- 401(K) with employer match.
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