Field Service Supervisor

4 weeks ago

Romulus, Michigan, United States DHL Express Full time

About the Role:

We are seeking a highly skilled and experienced Field Service Supervisor to join our team at DHL Express. As a Field Service Supervisor, you will be responsible for arranging the movement of parcels by Air and Ground, encompassing international import and export operations.

Key Responsibilities:

  • Expedites the daily activities of all operational functions, ensuring client satisfaction is successfully achieved and company policies are adhered to with the goal of improving profitability for the company.
  • Supervises day-to-day airport ramp operations, loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers.
  • Supervises warehouse sort operations processing international import and export shipments.
  • Supervises back office staff, responsible for monitoring flights, communicating and updating the network, and ensuring contingencies are deployed when necessary.
  • Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
  • Charged with developing and managing relationships with Business Partners.
  • Responsible for development and implementation of special projects.
  • Ensures quality system is implemented and maintained within area of responsibility.
  • Manage Key Performance Indicators and cost levels.
  • Assists in annual budget preparation.
  • Provides technical product assistance to staff.
  • Advises staff of changes to company policies and goals.
  • Supervises a unionized workforce of 8-12 staff, responsible for hiring, coaching, training, and developing subordinate staff.
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
  • Sets objectives and delivers results with a short-term, operational focus.
  • Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems.
  • Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances.
  • Assigns and checks work.
  • Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook).
  • Provides guidance and training.
  • Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class.
  • Provides input to hiring, firing, layoff, promotion, reward, and other decisions.

Requirements:

  • Complete understanding and wide application of principles, theories, and concepts in function or business area.
  • An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
  • Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
  • Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
  • Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience.
  • Professional certification required in some areas.
  • Must be able to lift up to seventy (70) lbs. occasionally.
  • Must be able to lift forty (40) lbs. frequently.

About DHL Express:

DHL Express is a leading logistics company that provides fast and reliable delivery services to customers around the world. We are committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Benefits and Incentives:

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. They include:

  • Competitive Pay
  • Bonus/Incentive Programs
  • Retirement Savings – 401K with company match
  • myShares - Voluntary plan to buy discounted company shares
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities

Equal Opportunity Employer:

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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