Senior Technology Business Systems Analyst
1 week ago
Wells Fargo is looking for a Lead Technology Business Systems Consultant to be part of the Contact Center as a Service (CCaaS) Agent Controls Product Team. Discover more about our career opportunities and business lines.
Key Responsibilities:
- Oversee intricate projects aimed at enhancing desktop and agent experience solutions that significantly impact various business and technology sectors.
- Serve as a vital contributor in delivering strategic business solutions for enterprise-wide desktop and agent experience projects, including CRM, Authentication, and Usability.
- Conduct thorough research and assess complex business challenges, providing expert knowledge for technology-driven initiatives.
- Make informed decisions in multifaceted scenarios that require a deep understanding of the domain and technology applications, influencing organization-wide technology strategies.
- Perform analysis, contribute to design efforts, and prepare documentation regarding the current and future states of the product.
- Collaborate with business and technology teams to devise comprehensive technological solutions for complex business challenges.
- Lead and manage pre-production and production testing for new software releases.
- Work with internal partners to address and resolve production-related issues.
- 5+ years of experience in Business Systems Data and Business Systems Design, or equivalent demonstrated through a combination of work experience, training, military experience, or education.
- Experience with CRM systems, usability, and product vision.
- Design experience with IVR or desktop applications using leading industry tools.
- Familiarity with contact center technology and domain.
- Experience in financial products, including card products, lending, and banking.
- Proven ability to consult effectively with both technical and non-technical internal and external business partners.
- Demonstrated technical expertise enabling independent analytical research.
- Experience with Agile methodologies related to product delivery.
- Ability to collaborate effectively across functional, operational, and business lines.
- Self-motivated with the capacity to work independently with minimal supervision.
- Exceptional communication skills, capable of conveying complex information to diverse audiences.
- Strong attention to detail and accuracy.
- Ability to prioritize tasks, meet deadlines, achieve objectives, and perform under pressure in a dynamic and complex environment.
- Ability to consult, build, and maintain solid working relationships across all organizational levels.
- Ability to work on-site at the designated work location.
At Wells Fargo, we are committed to diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
Employees are responsible for supporting our focus on building strong customer relationships while maintaining a risk-mitigating and compliance-driven culture, which is essential for the success of our customers and the company. They are accountable for executing all applicable risk programs, including Credit, Market, Financial Crimes, Operational, and Regulatory Compliance, ensuring adherence to Wells Fargo policies and procedures.
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