Senior Technology Business Systems Analyst

2 weeks ago


Charlotte, North Carolina, United States WELLS FARGO BANK Full time
About this position:

Wells Fargo is looking for a Senior Technology Business Systems Analyst to be part of the Contact Center as a Service (CCaaS) Agent Controls Product Team. Discover more about our career opportunities and business sectors.

Key Responsibilities:
  • Oversee intricate projects aimed at enhancing desktop and agent experience solutions that have a significant impact across various business and technology sectors.
  • Serve as a vital contributor in delivering strategic business solutions for organization-wide desktop and agent experience initiatives, including CRM, Authentication, and Usability.
  • Identify, lead, and conduct thorough research to assess highly complex business challenges, providing expert knowledge for technology projects.
  • Make informed decisions in multifaceted situations that require a comprehensive understanding of domain and technology applications, influencing organization-wide technology strategies.
  • Conduct analysis, contribute to design efforts, and prepare documentation detailing the current and future states of the product.
  • Collaborate and consult with both business and technology teams to devise comprehensive technological solutions for intricate business challenges.
  • Lead and manage pre-production and production testing for new software releases.
  • Work closely with internal partners to address and resolve production-related issues.
Required Qualifications:
  • 5+ years of experience in Business Systems Data and Business Systems Design, or equivalent demonstrated through a combination of work experience, training, military experience, or education.
Preferred Qualifications:
  • Experience with CRM systems, usability, and product vision.
  • Design experience with IVR or desktop applications utilizing leading industry tools.
  • Knowledge of contact center technology and domain.
  • Experience in financial products, including card products, lending, and banking.
  • Proven ability to consult effectively with both technical and non-technical internal and external business partners.
  • Demonstrated technical proficiency to facilitate independent analytical research.
  • Familiarity with Agile methodologies as they pertain to product delivery.
  • Ability to collaborate effectively across functional, operational, and business lines.
  • Self-motivated with the capacity to work independently with minimal supervision.
  • Exceptional communication skills with the ability to convey complex information to a diverse audience.
  • Strong attention to detail and accuracy.
  • Capability to prioritize tasks, meet deadlines, achieve objectives, and work under pressure in a dynamic and complex environment.
  • Ability to build and maintain solid working relationships across all organizational levels.
Job Expectations:
  • Willingness to work on-site at designated work locations.
We Value Diversity:

At Wells Fargo, we believe in fostering diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background.

Employees are committed to building strong customer relationships while maintaining a robust risk management and compliance culture, which is essential for the success of our customers and the organization. They are responsible for executing all applicable risk programs and adhering to Wells Fargo policies and procedures.

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