Technical Business Analyst
2 weeks ago
Position: Technical Business Analyst
Organization: Apex Systems
Contract Length: 6 months or more
Work Arrangement: Onsite presence required four times a week
Key Qualifications:
- Minimum of 3 years of experience as a Business Analyst in a technical setting, with a focus on risk management and root cause analysis.
- Proficiency in Excel, including skills in exporting data, filtering, and creating pivot charts.
- Strong technical knowledge, including familiarity with databases, indexing, switches, and routers.
- Experience with ticketing systems, specifically those hosted in Cherwell.
Preferred Skills:
- Experience with Kubernetes and containerization technologies.
- Familiarity with Cherwell software.
- ITIL certification is a plus.
Communication Skills: Effective communication is essential, as the role involves interaction with various internal stakeholders, ranging from management to executive levels.
Daily Responsibilities:
This position is part of the outage and root cause analysis team, which focuses on identifying trends in issues, managing over 1000 documented incidents annually. The selected candidate will not be responsible for conducting root cause analyses but will ensure that other teams accurately document their findings. This role involves reviewing the documented reasons for outages, verifying their accuracy, and ensuring clarity before final documentation. Collaboration with customer operations will also be a key aspect of the role.
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