Membership Services Representative

2 weeks ago


Fort Smith, Arkansas, United States Mercy Full time
About the Role

We're a healthcare organization that's a little different. Our mission is to provide compassionate care and exceptional service to our patients and communities.

As a Member Service Desk Representative, you'll play a critical role in delivering this mission. You'll be the first point of contact for our members, providing a positive and welcoming experience every time.

Key Responsibilities
  • Provide exceptional customer service to our members, responding to their needs and concerns in a timely and professional manner.
  • Multi-task and prioritize tasks to ensure efficient service delivery, even in high-pressure situations.
  • Work collaboratively with other teams to resolve member issues and improve overall service quality.
Requirements
  • 6-12 months of customer service experience preferred.
  • High school diploma or equivalent required.
  • Basic computer skills and good phone etiquette essential.
What We Offer

We're committed to providing a supportive and inclusive work environment that allows our team members to grow and thrive. As a Member Service Desk Representative, you'll enjoy:

  • Comprehensive health, vision, and dental coverage.
  • Generous paid time off and tuition reimbursement.
  • Employer-matched retirement funds.

We're a healthcare organization that's passionate about making a difference in our communities. If you're a compassionate and customer-focused individual who shares our values, we encourage you to apply.



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