Service Desk Representative

2 weeks ago


Fort Smith, Arkansas, United States Shared Services Center - Fort Smith Full time
Job Summary

We are seeking a highly skilled Service Desk Representative to join our team at the Shared Services Center - Fort Smith. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide expert-level technical support for all IT products and services, including hardware, software, and network troubleshooting.
  • Effectively communicate with clients to understand their technical issues and provide solutions in a timely and professional manner.
  • Collaborate with other technical team members to resolve complex technical issues and escalate as necessary.
  • Record and update client information and technical issues in our internal ticketing system.
  • Assist in PC imaging and deployment to users, as well as work on Help Desk-related projects as assigned by the IT Director.
Requirements
  • 1+ years of experience in hardware, software, and network troubleshooting, or equivalent training and/or education.
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
About Us

Community Health Systems is one of the nation's leading healthcare providers, committed to helping people get well and live healthier. We offer a robust benefits package, including health insurance, flexible scheduling, 401k, and student loan repayment programs. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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