Contact Center Specialist

7 days ago


Marietta, Georgia, United States Credit Union of Georgia Full time
Job Description

**Job Summary**

Credit Union of Georgia is seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional support and service to our members and potential members.

Key Responsibilities:

  • Provide top-notch customer service and support to members and potential members via telephone and online channels.
  • Explain products and services, respond to problems, and direct phone calls to the appropriate area.
  • Accurately and efficiently perform routine member transactions on member accounts, including loan payments, transfers, and account maintenance.
  • Assist members with closing accounts, answering questions, and resolving problems.
  • Process wire requests and maintain accurate records.
  • Understand when to seek assistance from supervisors and provide recommendations.
  • Complete training assignments and attend training sessions timely and with a satisfactory outcome.
  • Maintain current and thorough knowledge of Credit Union policies and procedures.
  • Cross-sell and present the features and benefits of Credit Union products and services.
  • Ensure compliance with State and Federal laws, regulations, and certifications.
  • Maintain member account information in Symitar and ensure accurate notation of loan notes and other member information.

Requirements:

  • 6-24 months of similar or related experience in a bank or credit union, including preparatory positions.
  • Bilingual in Spanish and English.
  • High school degree or GED required.
  • Significant level of trust and diplomacy required for effective communication with customers, direct and indirect reports, and outside vendors.

Credit Union of Georgia is an equal opportunity employer.



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