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Automotive Service Center Supervisor

2 months ago

Marietta, Georgia, United States Meineke Car Care Center - Marietta 2899 Full time
Job Overview

As an Automotive Service Center Supervisor, you are the primary point of contact for our clients seeking assistance with their vehicles. Your role is crucial in fostering relationships with our customers, as they rely on you during their vehicle maintenance journey.
In this position, you will oversee the entire repair process, ensuring that customers are kept informed about their vehicle's status and that their satisfaction is prioritized before they depart from our facility.

The Supervisor acts as a key communicator, ensuring that work orders are accurately conveyed to technicians and parts suppliers. You will also manage the timely processing of any returns.

Key Responsibilities

  • Welcome every customer with warmth and professionalism.
  • Provide clear and understandable solutions for vehicle repairs.
  • Effectively manage the workflow within the center.
  • Promote our services with integrity and transparency.
  • Maintain a positive and collaborative team environment.
  • Communicate professionally over the phone.
  • Build lasting relationships between the center, yourself, and the customer.
  • Coordinate and engage in customer service activities.
  • Develop team members to ensure a consistent 5-star customer experience.
  • Assist in achieving sales goals through the implementation of strategic sales plans and a thorough understanding of automotive services and products.
  • Encourage customer loyalty by promoting relevant products and services.
  • Support team members in creating a productive work atmosphere by providing training on shop operations and exceptional customer service.
  • Manage employee scheduling to ensure adequate staffing.
  • Encourage professionalism and self-awareness among technicians during customer interactions.
  • Ensure technicians focus on maintaining high service quality scores to build customer trust.
  • Assist in controlling expenses by managing store supplies and maintaining equipment to prevent service disruptions.
  • Ensure inventory levels align with customer demand and service requirements, while capturing all necessary vehicle details and customer feedback.

Service Advisors are expected to conduct themselves with the utmost professionalism, representing the brand standards by delivering high-quality customer experiences. All candidates should value honesty and integrity highly.


Qualifications:

  • Valid driver's license.
  • Driving record acceptable to our insurance provider.
  • Preferred Skills and Experience:
  • 3+ years of experience in automotive repair preferred.
  • Proficient in Windows-based software and automotive applications.
  • Experience in automotive customer service and sales.
  • ASE certification in service management or equivalent experience.
  • High school diploma or GED required.
  • Associate's or bachelor's degree preferred.

Physical Requirements:
The physical demands outlined here are representative of those required to successfully perform the essential functions of this role:

  • Ability to remain on your feet for most of the workday (standing, walking, etc.).
  • Occasional lifting and carrying of objects over 50 lbs.
  • Maintaining a brisk pace in a high-volume environment.
  • Frequent use of a keyboard and mouse.
  • Regular use of a standard handset phone.