Guest Services Agent
4 weeks ago
We are seeking a highly skilled Guest Services Agent to join our team at Highgate Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process guest payments, handle cash and credit transactions, and maintain accurate records.
- Assist with room reservations, cancellations, and modifications, ensuring that all guest requests are met.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest service.
- Maintain a clean and organized work environment, adhering to Highgate Hotels' standards.
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role, with a focus on providing exceptional guest service.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to multitask, prioritize tasks, and maintain accuracy in a high-pressure situation.
- Physical stamina to stand for long periods, lift up to 20 pounds, and move quickly in a dynamic environment.
- A competitive hourly rate of $18.00-$21.00, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development, including training and advancement opportunities.
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4 weeks ago
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