Homeownership Program Coordinator
4 days ago
Austin Habitat for Humanity is seeking a highly motivated and detail-oriented Homeownership Program Coordinator to assist the Client Services team with the recruitment, processing, and selection of homeowners. The successful candidate will provide direction and support to clients after they have been selected.
Key Responsibilities- Pre-screen clients for the AHFH program
- Manage inquiries, follow-up calls, and appointment setting
- Perform income calculation requirements based on AHFH program and HUD/City of Austin Median Family threshold
- Collect and maintain clients' digital documents, ensuring accuracy and confidentiality
- Manage client "walk-ins" and explain AHFH program requirements
- Offer alternative resources to clients when needed
- Manage waitlist, collect, and maintain waitlist information accurately and efficiently
- Capture, respond, and track all incoming calls, messages, and emails relating to Client Services
- Schedule educational workshops, managing intake documents and preparing class certificates
- Maintain homeownership files
- Assist AHFH Loan Coordinator in maintaining the Client Services pipeline process
- Perform administrative and data entry duties as assigned by supervisor
- One year's experience working with limited income and diverse populations
- Proficient with Microsoft Office Suite / SharePoint, Work, Excel, PowerPoint, Outlook
- Bilingual: Spanish/English both written and verbal
- High School diploma or equivalent
- Customer service experience preferably in a related field focused on supporting vulnerable populations
- Experience with SalesForce / HomeKeeper software
Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
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Student Program Coordinator
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