Program Coordinator

10 hours ago

Austin, Texas, United States Consumer Direct Care Network Full time
Job Summary

As a Service/Program Coordinator with Consumer Direct Care Network, you will play a vital role in assisting with daily intake and referral processes to set clients up for services. You will coordinate their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position requires maintaining and coordinating a caseload of clients enrolled in Medicaid programs and conducting regular check-ins to update care plans if the client's needs change.

Key Responsibilities
  • Maintain and coordinate a caseload of clients enrolled in Medicaid programs
  • Coordinate clients' in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
  • Assist with daily intake and referral processes to ensure positive business growth and development
  • Promote a cohesive office environment
  • Support day-to-day operations and client advocacy
  • Ability to meet position requirements with minimal direct oversight
  • Collaborate with stakeholders regarding the delivery of services
  • Effective written and verbal communication skills
  • Compliance with applicable legal requirements, standards, policies, and procedures
  • Demonstrate dependability and effective problem-solving skills
  • Exhibit computer efficiency and ability to handle complex service programs
  • Market services to referral sources as needed
  • Maintain necessary skills and knowledge to coordinate workflow
  • Participate in professional development and training activities
  • Prioritize and multitask effectively
  • Provide excellent customer service to internal and external clients
  • Represent the company at stakeholder meetings, health fairs, and provider fairs
  • Enroll clients and employees in services, web portal, and EVV systems as needed
  • Conduct necessary client assessments and home visits as required
  • Bilingual preferred in various locations
  • Answer and make phone calls and occasional video calls
Requirements
  • Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field preferred
  • 1 year of previous experience working with individuals with disabilities or the elderly preferred
  • Combination of education and experience

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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