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Technical Support Specialist

2 months ago

Golden, Colorado, United States ClientSolv Full time
Company Overview:

ClientSolv Technologies is a reputable IT solutions provider serving a wide range of clients, including large corporations, government entities, and small to medium-sized enterprises.

Position: Technical Support Specialist

Location: Golden, CO
Duration: 6-month contract
Schedule: Monday-Thursday onsite, Friday remote work

Key Responsibilities:
  • Deliver comprehensive user support, addressing technical challenges
  • Manage technical support inquiries through various channels
  • Record and track issue resolution processes
  • Handle call center requests with professionalism
  • Create and manage support tickets
  • Oversee network user accounts and access rights
  • Assist in ticket distribution among team members
Qualifications:
  • At least 1 year of experience in a Help Desk role
  • Familiarity with help desk ticketing systems
  • Proficient in Microsoft Office Suite and Active Directory
  • Strong customer service skills coupled with effective problem-solving abilities
  • Ability to collaborate effectively within a team setting
Additional Information:

This position offers a competitive hourly wage, reflecting the candidate's experience and expertise. Join our team and contribute to a vibrant IT support atmosphere.