Technical Support Specialist

2 weeks ago


Golden, Colorado, United States Crescens Full time
Position: Technical Support Specialist
Location: Remote (Hybrid)
Duration: Long-term Contract

Important Notes:
  • Candidates must be local.
  • Remote work is permitted on designated days.
  • In-person interviews are required.
  • Completion of certification training may be necessary.

Key Responsibilities:
  • Offer assistance to end users regarding various technical issues. Investigate, analyze, and resolve technical challenges.
  • Respond to requests for technical support via phone, email, and in-person.
  • Maintain documentation, track, and monitor issues to ensure prompt resolution.
  • An associate degree in a relevant field and a minimum of one year of related experience may be required.
  • Familiarity with standard concepts, practices, and procedures in the technical support domain.
  • Follow established guidelines and instructions to perform job functions.
  • Primary responsibilities typically do not necessitate independent decision-making.
  • Answer support center calls in a courteous, helpful, and professional manner.
  • Create support tickets and provide assistance once adequately trained.
  • Set up new user accounts according to established procedures, deactivate accounts as needed, and update information in the system based on provided data.
  • Manage assigned support tickets and assist in ticket distribution among team members.
  • Strong customer service orientation is essential, with a focus on resolving user issues primarily through phone and in-person interactions.
  • Skilled in asking relevant questions to enhance user support with processes and procedures. Team collaboration is crucial.

Required Qualifications:
  • Proficiency in TCP/IP
  • Experience with various Windows operating systems
  • Familiarity with Service Desk Ticketing Systems
  • Knowledge of Adobe Acrobat
  • Strong verbal and written communication skills
  • Ability to learn quickly
  • Team-oriented mindset
  • Experience with Active Directory
  • Proficient in Microsoft Office Suite


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