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Clinical Support Specialist

2 months ago

Chicago, Illinois, United States One Medical Full time
About One Medical


One Medical is a pioneering primary care provider dedicated to reshaping the healthcare landscape by making quality care more affordable, accessible, and enjoyable for all.

We are on a mission to revolutionize healthcare, enhancing the experience for patients, providers, employers, and health networks alike.

Our integrated in-office and 24/7 virtual care services, on-site laboratories, and comprehensive programs for preventive care, chronic disease management, common illnesses, and mental health support have been positively impacting lives for over fifteen years.

In early 2023, we celebrated a significant milestone as One Medical became part of Amazon, aiming to deliver exceptional healthcare to a broader audience, including consumers, employers, care teams, and health networks, ultimately achieving improved health outcomes.

As we expand our reach and strive to make a difference in more lives, we are committed to building a diverse, motivated, and compassionate team, fostering an environment where everyone can excel.

The Role


As a Phlebotomist/Administrative Assistant at One Medical (internally referred to as a Member Support Specialist/Lab Service Specialist), you will play a crucial role in providing an outstanding experience for our patients, assisting them in a vital aspect of their healthcare journey through venipuncture and various clinical support services.

You will serve as a patient ambassador in the office, demonstrating exceptional interpersonal skills and a strong commitment to service.

Your responsibilities will include removing barriers to care, ensuring a remarkable in-office patient experience, and supporting daily operations, including scheduling, inventory management, and facilities upkeep.

As the steward of the office environment, you will ensure that the lobby reflects the One Medical brand.

You will be the initial point of contact for patient feedback and provide additional support as needed by the Leads, Office Manager, or in-office providers.

Key Responsibilities
  • Deliver top-tier venipuncture services to a diverse patient population, from pediatrics to geriatrics.
  • Assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccinations, PPD tests, and swabs.
  • Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory management, and tool sterilization.
  • Manage dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, and preparing prescriptions for patient pick-up.
  • Support our members beyond the lab by addressing patient messages, following up on lab cases, and assisting providers with clerical tasks.
  • Utilize C-I-CARE principles in all patient interactions to ensure a seamless and positive in-office experience.
  • Handle front-of-house duties, including check-in/check-out, insurance verification, and paperwork management.
  • Assist senior patients with administrative tasks, such as answering phone calls and coordinating transportation.
  • Contribute to team development through participation in team meetings and problem-solving initiatives.
  • Perform daily office upkeep, including maintaining the appearance of patient and employee spaces and restocking supplies.
  • Master our technology suite to effectively communicate with team members and complete daily tasks.
Qualifications
  • Minimum of 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training environment.
  • Strong written and verbal communication skills.
  • High School Diploma or equivalent.
  • Proficiency in computer technology, including typing and navigating multiple software systems.
  • Experience working collaboratively within diverse, multi-disciplinary teams.
  • Proven ability to build trust during the collection process while delivering personalized, patient-centered care.
  • Demonstrated resilience in the face of change and a capacity for quick learning.
  • Phlebotomy experience and/or certification preferred.
  • Experience with extended scope care, including non-blood specimen collection and processing, is a plus.
Benefits


We offer a comprehensive benefits package designed to support your health and wellness, including:

  • Paid sabbatical after 5 and 10 years of service.
  • Employee Assistance Program for confidential support.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for you and your family.
  • Pre-Tax commuter benefits.
  • PTO cash outs for accrued hours.


We also provide a competitive salary starting at $22.75 per hour based on a full-time schedule.


To secure your future, we offer:

  • 401K matching.
  • Emergency childcare credits.
  • Additional contributions toward maternity and paternity leave.
  • Paid Life Insurance coverage.
  • Disability insurance coverage.


This is a full-time position with a standard schedule of 40 hours per week, typically Monday through Friday.


One Medical is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.


We participate in E-Verify to confirm work authorization in the U.S.