Patient Services Coordinator
2 weeks ago
Position Title: Patient Services Coordinator
Department: Front Desk
Company: Barrow Brain and Spine
Overview: At Barrow Brain and Spine, we pride ourselves on our commitment to excellence in patient care and teamwork. Our culture is built on integrity, collaboration, and a dedication to improving the lives of our patients and staff.
Role Summary: The Patient Services Coordinator is responsible for providing a welcoming environment for patients, visitors, and staff. This role involves greeting individuals in person or over the phone, managing patient registrations, and addressing inquiries effectively.
Key Responsibilities:
- Prepare the front office for daily operations.
- Screen visitors and respond to general information requests.
- Welcome patients upon arrival and verify that all necessary documentation is accurate and complete.
- Collect co-payments as required and issue receipts.
- Notify medical staff of patient arrivals promptly.
- Maintain accurate patient records in the Centricity database.
- Process medical images through the computer system.
- Handle incoming calls and direct them to the appropriate personnel.
- Scan relevant documents into the electronic medical record system.
- Participate in staff meetings and contribute to special projects as needed.
- Perform additional duties as assigned.
Performance Expectations:
- Consistently arrive at work on time.
- Exhibit a positive demeanor and professionalism at all times.
- Dress in a professional manner.
- Work independently and efficiently without direct supervision.
- Complete tasks accurately and in a timely fashion.
- Demonstrate excellent communication skills, both verbal and written.
- Provide exceptional customer service.
- Effectively prioritize tasks and manage multiple responsibilities.
- Foster positive working relationships with colleagues and medical staff.
Qualifications:
- Previous experience in a medical office environment is preferred.
- Familiarity with medical terminology is beneficial but not required.
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