Patient Services Coordinator

2 weeks ago


Phoenix, Arizona, United States Barrow Brain & Spine Full time

Position Title: Patient Services Coordinator

Department: Front Desk

Company: Barrow Brain and Spine

Overview: At Barrow Brain and Spine, we pride ourselves on our commitment to excellence in patient care and teamwork. Our culture is built on integrity, collaboration, and a dedication to improving the lives of our patients and staff.

Role Summary: The Patient Services Coordinator is responsible for providing a welcoming environment for patients, visitors, and staff. This role involves greeting individuals in person or over the phone, managing patient registrations, and addressing inquiries effectively.

Key Responsibilities:

  • Prepare the front office for daily operations.
  • Screen visitors and respond to general information requests.
  • Welcome patients upon arrival and verify that all necessary documentation is accurate and complete.
  • Collect co-payments as required and issue receipts.
  • Notify medical staff of patient arrivals promptly.
  • Maintain accurate patient records in the Centricity database.
  • Process medical images through the computer system.
  • Handle incoming calls and direct them to the appropriate personnel.
  • Scan relevant documents into the electronic medical record system.
  • Participate in staff meetings and contribute to special projects as needed.
  • Perform additional duties as assigned.

Performance Expectations:

  • Consistently arrive at work on time.
  • Exhibit a positive demeanor and professionalism at all times.
  • Dress in a professional manner.
  • Work independently and efficiently without direct supervision.
  • Complete tasks accurately and in a timely fashion.
  • Demonstrate excellent communication skills, both verbal and written.
  • Provide exceptional customer service.
  • Effectively prioritize tasks and manage multiple responsibilities.
  • Foster positive working relationships with colleagues and medical staff.

Qualifications:

  • Previous experience in a medical office environment is preferred.
  • Familiarity with medical terminology is beneficial but not required.


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