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Customer Service Representative
2 months ago
Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.
Key Responsibilities- Customer Experience: Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
- Provide Follow-up: Respond to customer inquiries, find solutions to address issues, and maintain open communication.
- Operations: Perform daily office responsibilities, maintain accurate records, and ensure the efficient operation of the office.
- Referrals: Identify customer needs and refer them to Bankers and business partners for consultative conversations.
- High school diploma or equivalent.
- Ability to interact comfortably with the public and adhere to dress code guidelines.
- Extensive knowledge of retail policies and procedures.
- Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Fifth Third Bank is committed to promoting an inclusive and diverse culture, and we are proud to offer equal employment opportunities to all candidates regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, or any other legally protected status.