Assisted Living Front Desk Associate

2 weeks ago

Colorado Springs, Colorado, United States Bethesda Group, LLC Full time
Job Summary

We are seeking a compassionate and organized individual to join our vibrant senior living community family as a dedicated receptionist. As a key member of our team, you will be the warm first impression for our residents and their loved ones, providing exceptional customer service and support.

Key Responsibilities
  • Manage a multi-line telephone system, answering calls in a timely manner and relaying messages accurately and in a courteous, customer-friendly manner.
  • Provide a positive first impression of the community to all customers, ensuring a warm and welcoming environment.
  • Distribute and send mail and faxes, maintaining a high level of organization and attention to detail.
  • Maintain inventory of office supplies, ensuring a well-stocked and efficient workspace.
  • Assist managers in special projects and mailings as requested, demonstrating flexibility and a willingness to support the team.
  • Maintain confidentiality of residents' personal information, protecting and supporting their rights and dignity.
  • Maintain a professional appearance and demeanor, encouraging a positive nurturing environment for residents, families, vendors, and guests.
  • Ensure adequate daily coverage for meal service, communicating with the Culinary Services Director and/or Host/Hostess to meet the needs of residents and guests.
Requirements
  • High School Graduate or equivalent required.
  • Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
  • Ability to read, write, and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
  • Ability to work independently without direct supervision, following community procedures and guidelines and using good judgment.
  • Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities' mission statement.
Benefits

We offer a comprehensive benefits package, including medical insurance, vision and dental insurance, life insurance, health savings account with company match, flexible spending account, company matching 403(b) plan, paid vacation, personal, sick, and holidays, paid volunteer program, total care EAP (Employee Assistance Program), and wages on demand.

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