Client Relationship Manager

1 week ago


Lorton, Virginia, United States LandCare Full time
POSITION OVERVIEW

LandCare is seeking a skilled Account Manager to enhance our client engagement strategies. This pivotal role involves collaborating with the Branch Manager, Production Manager, and operational teams to foster and sustain valuable connections with our clientele. The individual will oversee current client partnerships, explore new customer avenues, and identify networking prospects within the sector.

KEY RESPONSIBILITIES

Client Engagement and Retention
  • Enhance customer satisfaction and loyalty by recognizing and addressing the unique requirements of our clients.
  • Deliver exceptional service and communication in a constructive and respectful manner, emphasizing effective problem resolution.
  • Uphold high standards for customer service, safety, and the core values of LandCare within a collaborative team atmosphere.
  • Facilitate organizational management, leadership, and communication between clients and the production team promptly, working together to devise effective delivery solutions.
  • Oversee LandCare's Landscape Quality Audit process alongside the Production Manager to pinpoint property maintenance necessities and enhancement prospects.
  • Develop client proposals, contracts, and estimates that align with each client's goals and are accurately priced.
New Client Acquisition
  • Spot new business prospects by nurturing and sustaining relationships with current customers.
  • Proactively seek potential clients and pursue new business connections.
  • Engage in, coordinate, and lead networking initiatives to build relationships with both potential and existing clients, representing LandCare as a leader in the industry.
COMPENSATION AND BENEFITS

In addition to a supportive team environment and the opportunity to work outdoors, we offer a comprehensive benefits package for our employees:
  • Competitive salary structure
  • Profit-sharing program based on team performance
  • 401K plan with a company match of 3.5%
  • Company vehicle provided
  • Comprehensive medical, dental, and vision insurance
  • Paid Time Off policy along with 9 corporate holidays
  • Structured training and development initiatives


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