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Client Service Representative

2 months ago

Lorton, Virginia, United States Nuleaf Lawn Care Full time
Job Overview

NuLeaf Lawn Care is seeking a highly motivated and customer-focused individual to join our Client Success Team as a Client Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Engagement: Build and maintain strong relationships with our customers, providing timely and effective support to ensure their satisfaction and loyalty.
  • Problem Resolution: Proactively identify and resolve customer issues, ensuring first-call resolution and minimizing the need for follow-up interactions.
  • Communication: Develop and maintain clear and concise communication with customers, both verbally and in writing, to ensure accurate understanding of their needs and expectations.
  • Data Management: Accurately and efficiently manage customer data, including billing, invoicing, and scheduling, to ensure seamless operations.
  • Training and Development: Participate in regular training sessions to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
  • Education: High school diploma or equivalent required; college degree or relevant experience preferred.
  • Experience: 2 years of customer service experience or equivalent required; experience in the lawn care industry a plus.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
  • Typing Speed: 40wpm average typing speed required.