Restaurant Manager
5 days ago
Job Summary
We are seeking a highly skilled and experienced Restaurant Manager to join our team at Denco Family. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our team members are well-trained and motivated.
Key Responsibilities
- Supervise and train restaurant staff to ensure excellent customer service and high-quality food preparation.
- Monitor sales, employee hours, and guest counts to ensure proper staffing and inventory management.
- Coordinate and direct restaurant activities during peak periods to ensure efficient service.
- Address customer complaints promptly and professionally, and notify management of any issues.
- Follow correct management cash handling procedures and maintain accurate records.
- Monitor employee break procedures to ensure compliance with federal, state, or local regulations.
- Complete shift walk-throughs, including temperature checks, and take corrective actions as needed.
- Maintain a clean and safe work environment, including the interior and exterior of the building.
- Use proper procedures for handling guest and employee emergencies and security incidents.
- Bring employee relations issues, deviations from brand standards, and other guest issues to the attention of exempt management.
- Adhere to Denny's employment policies, including all state, local, and federal regulations.
- Record shift activities in the shift leader log book.
- Work with exempt management personnel to build strong team relationships and a positive work environment.
- Assist exempt management staff with hourly employee training and development.
- Perform all other tasks and duties as assigned.
Requirements
- High school diploma or GED certificate.
- One or more years of experience as an hourly restaurant employee with Denny's, including completion of the PIC Development Program.
- Completion of all e-learning job code modules.
- A neat, professional appearance.
- Management Food Safety Certification.
- Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant.
- Ability to read and implement instructions.
- Basic math and cash handling skills.
- Ability to work weekends, holidays, and evenings.
- Must be able to lift a tray weighing up to 25 lbs.
- Must be able to bend, stoop, reach, lift, and grasp.
- Must be able to hear well in a loud environment to respond to employee and guest needs.
- Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling.
- Must be able to serve all Denny's menu products.
- Must possess basic math skills (add, subtract, multiply, and divide).
- Able to work around potentially hazardous chemicals.
- Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in the office, store rooms, service areas, walk-in coolers, and freezers.
- Must have sufficient mobility to move and operate in a confined work area.
- Must work inside and outside.
- Must be able to observe staff and all aspects of restaurant operations.
- Must be able to operate a point of sale system and differentiate between monetary denominations.
- Must be able to stand and walk throughout a 4 to 8 hour shift.
- Must be able to tolerate extreme temperature changes in kitchen and freezer areas.
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