F&B Riverbend Restaurant Manager

20 hours ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Summary

As the F&B Riverbend Manager, you will be responsible for the successful daily operation of the Restaurant. This includes staff training and service techniques, as well as comprehensive experience in restaurant leadership.

Key Responsibilities
  • Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
  • Provide exceptional guest service by listening and responding to guest and team member concerns and questions.
  • Supervise day-to-day activities, provide training, planning, assigning, and directing work, interview and hire, appraise performance, reward, and issue corrective action for team members, correct and approve scheduled time, schedule time off, and oversee the shift selection process, and address complaints and resolve problems.
  • Assist servers, dining room attendants, culinary team, and hosts in exceeding the expectation of our dining guests.
  • Responsible for team members' scheduling, evaluations, PTO processing, and daily floor rotation assignments.
  • Ensure all opening, closing, and running side work is completed on a daily basis.
  • Work quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through and excellence in creating a memorable experience for the restaurant guest.
  • Provide leadership to the restaurant service team through frequent training on service, wine presentation, and education on restaurant beverage menus. Work with individual service team members on service performance, techniques for improvement, and provides measures to exceed restaurant expectations.
  • Develop and implement cost-saving and profit-enhancing measures.
  • Evaluate steps of service procedure, reviewing standards, identifying methods for increasing efficiency or effectiveness, and responding proactively to challenges that arise.
  • Ensure that wine and liquor inventory par levels are maintained by calculating inventory, reviewing sales data, and placing orders accordingly.
  • Maintain a visible presence on the floor, interacting with guests, and ensuring their dining experience meets expectations.
  • Provide guest recommendations to guests on food, wine, and beverage selections.
  • Communicate pertinent information to team members by conducting monthly departmental meetings, organizing, and directing pre-shift meetings on a consistent basis.
  • Communicate effectively, giving direction, support, timely feedback, and recognition of performance.
  • Work with the Director of Food and Beverage, Beverage Manager, Executive Chef, and Sous Chefs with suggestions for menu changes.
  • Conduct a weekly walk-through of the dining room and kitchen area to ensure sanitation, cleanliness, and that equipment is operational and functioning as designed.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain the security of confidential information entrusted to the position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, and IRS Currency Transaction Reports and property-established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR, and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

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