Customer Service Representative
6 days ago
Customer Service Representative
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ResourceMFG. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities:
- Answer inbound and outbound calls, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Use computer systems to access and update customer information, process orders, and resolve issues.
- Assist customers with product information, orders, and returns, providing solutions to their problems.
- Maintain accurate records of customer interactions, including phone calls, emails, and chats.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 1-2 years of customer service experience, preferably in a call center environment.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Intermediate knowledge of Microsoft Office Suite and customer database software.
What We Offer:
- Paid weekly, with direct deposit or ATM debit card options.
- Access to health benefits and retirement plan.
- Personal recruiter to assist with job searches and provide support at work.
- FREE online skills training to enhance your career.
Why Join Us:
- Opportunity to work with a dynamic and growing company.
- Chance to develop your customer service skills and advance your career.
- Collaborative and supportive work environment.
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