Customer Service Representative

6 days ago


Jacksonville, Florida, United States ResourceMFG Full time

Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ResourceMFG. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Answer inbound and outbound calls, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Use computer systems to access and update customer information, process orders, and resolve issues.
  • Assist customers with product information, orders, and returns, providing solutions to their problems.
  • Maintain accurate records of customer interactions, including phone calls, emails, and chats.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 1-2 years of customer service experience, preferably in a call center environment.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Intermediate knowledge of Microsoft Office Suite and customer database software.

What We Offer:
  • Paid weekly, with direct deposit or ATM debit card options.
  • Access to health benefits and retirement plan.
  • Personal recruiter to assist with job searches and provide support at work.
  • FREE online skills training to enhance your career.

Why Join Us:
  • Opportunity to work with a dynamic and growing company.
  • Chance to develop your customer service skills and advance your career.
  • Collaborative and supportive work environment.


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