Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a representative of Coach, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Provide solutions to customer issues and concerns
- Process and follow up on customer orders
- Utilize Coach brand knowledge to offer additional product opportunities to customers
- At least 6 months of prior customer service experience in a retail or call center environment
- Professional oral and written communication skills and attention to detail
- Intermediate proficiency with MS Office and Windows
- Ability to multitask effectively and make decisions in a fast-paced environment
- Flexibility to work overtime to support Coach peak periods
- Competitive wages with performance-based raises
- Quarterly performance incentives
- Customer service reps can work remotely after 3 weeks of training
- Choose from a variety of schedules to meet your needs
Spherion is a leading staffing agency that has helped thousands of people find work happiness. Our experienced staff will listen to your employment needs and work diligently to match your skills and qualifications to the right job and company.
We are an equal opportunity employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
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