Customer Service Representative

3 days ago


Jacksonville, Florida, United States Design It Wraps & Tint Full time
Customer Service Representative

We're seeking a positive and personable Customer Service Representative to join our team at Design It Wraps & Tint. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences and ensuring high levels of satisfaction.

Key Responsibilities:
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction.
  • Interact with the sales lead to maintain and improve service and product knowledge.
  • Create records of customer interactions and follow up to ensure all questions have been answered.
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary.
  • Reply to incoming calls from customers including product and service questions, general information, and complaints.
Requirements:
  • Excellent active listening, interpersonal, and communication skills.
  • Previous work in a customer-facing position.
Compensation:

$30,000 - $50,000 yearly



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