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Customer Service Representative

2 months ago

Jacksonville, Florida, United States Spherion Full time
Customer Service Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a representative of the Coach brand, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Provide solutions to customer issues and concerns
  • Process and follow up on customer orders
  • Utilize Coach brand knowledge to offer additional product opportunities to customers

Requirements:

  • At least 6 months of prior customer service experience in a retail or call center environment
  • Professional oral and written communication skills and attention to detail
  • Intermediate proficiency with MS Office and Windows
  • Ability to multitask effectively and make decisions in a fast-paced environment
  • Flexibility to work overtime to support Coach peak periods

What We Offer:

  • Quarterly performance incentives
  • Competitive wages with performance-based raises
  • Product discounts up to 65% off Coach merchandise
  • Promotional opportunities within the company

About Spherion:

Spherion is a leading staffing agency that helps thousands of people find work happiness. Our experienced staff will listen to your employment needs and work diligently to match your skills and qualifications to the right job and company.

We are an equal opportunity employer and welcome applicants from all backgrounds. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.