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Customer Service Representative

2 months ago

Jacksonville, Florida, United States ResourceMFG Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ResourceMFG. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Responsibilities:
  • Handle customer inquiries and respond to their needs in a timely and professional manner.
  • Provide information about our product line and assist customers with placing orders.
  • Troubleshoot and resolve product issues and concerns in a prompt and efficient manner.
  • Process formal quotes and assist Outside Sales Professionals with customer-related issues and opportunities.
  • Follow up on orders awaiting approval and payment, ensuring seamless order processing.
Requirements:
  • Previous experience in business-to-business customer service, sales, or related fields.
  • Ability to build rapport with repeat customers and provide exceptional customer service.
  • Positive and professional demeanor, with excellent written and verbal communication skills.
  • Ability to prioritize and multitask, with a focus on delivering high-quality results.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.