Senior Manager

5 days ago


Kenosha, Wisconsin, United States Uline Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager to join our team at Uline. As a key member of our leadership team, you will be responsible for overseeing our Backorder and Custom/Drop-Ship operations, ensuring quality, speed, and accuracy in all aspects of our business.

Key Responsibilities
  • Lead and direct leaders in reviewing and analyzing department results to identify trends and opportunities for continuous improvement.

  • Monitor and report on key performance indicators, including gross profit, returns, vendor performance, and customer comments.

  • Develop and implement strategies to improve customer service processes and identify new product opportunities in collaboration with Purchasing, Product, and Marketing teams.

  • Build and maintain strong relationships with vendors to expedite problem resolution and improve overall service.

  • Guide and develop team leaders by meeting on performance, progress, and improvement plans.

Requirements
  • Bachelor's degree in a relevant field.

  • 5+ years of experience in Customer Service or Product Management, including 2-3 years of management experience.

  • Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.

  • Ability to travel to Uline's North American branches and to vendors.

Benefits
  • Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals, and profit sharing.

Employee Perks
  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, we're a dynamic and growing company that offers exciting opportunities for career advancement.

We are proud to operate as a drug-free workplace and are an equal opportunity employer.


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