Senior Manager
5 days ago
We are seeking a highly skilled and experienced Senior Manager to join our team at Uline. As a key member of our leadership team, you will be responsible for overseeing our Backorder and Custom/Drop-Ship operations, ensuring quality, speed, and accuracy in all aspects of our business.
Key ResponsibilitiesLead and direct leaders in reviewing and analyzing department results to identify trends and opportunities for continuous improvement.
Monitor and report on key performance indicators, including gross profit, returns, vendor performance, and customer comments.
Develop and implement strategies to improve customer service processes and identify new product opportunities in collaboration with Purchasing, Product, and Marketing teams.
Build and maintain strong relationships with vendors to expedite problem resolution and improve overall service.
Guide and develop team leaders by meeting on performance, progress, and improvement plans.
Bachelor's degree in a relevant field.
5+ years of experience in Customer Service or Product Management, including 2-3 years of management experience.
Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
Ability to travel to Uline's North American branches and to vendors.
Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals, and profit sharing.
First-class fitness center.
Beautifully maintained walking trails.
Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, we're a dynamic and growing company that offers exciting opportunities for career advancement.
We are proud to operate as a drug-free workplace and are an equal opportunity employer.
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