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Senior Manager

2 months ago

Kenosha, Wisconsin, United States Uline Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager to join our team at Uline. As a Senior Manager, you will be responsible for leading our Backoffice Operations team and driving business growth through exceptional customer service.

Key Responsibilities
  • Manage Backorder and Custom / Drop-Ship Operations: Oversee the efficient processing of backorders and custom/drop-ship orders, ensuring quality, speed, and accuracy.
  • Guide Leaders in Analyzing Department Results: Collaborate with leaders to analyze department results, identifying trends and opportunities for improvement.
  • Track and Report Key Metrics: Monitor and report on key metrics, including gross profit, return, vendor performance, and customer feedback.
  • Enhance Customer Service Processes: Work with cross-functional teams to optimize customer service processes and identify new product opportunities.
  • Build Strong Vendor Relationships: Develop and maintain strong relationships with vendors to resolve issues quickly and enhance service quality.
Requirements
  • Bachelor's Degree: A bachelor's degree in a relevant field is required.
  • Experience in Customer Service or Product Management: A minimum of 5 years of experience in customer service or product management, including 2+ years in a management role.
  • Technical Skills: Proficiency in Order Entry, Purchase Order Systems, and Microsoft Office.
  • Travel Requirements: Ability to travel to Uline's North American branches and to vendors.
Benefits
  • Competitive Compensation and Benefits: Comprehensive medical, dental, vision, and life insurance coverage, as well as other wellness programs.
  • 401(k) Plan: A 401(k) plan with a 6% employer match, plus multiple bonus programs, including profit sharing.
  • Paid Time Off: Generous paid holidays and paid time off.
  • Tuition Assistance Program: A tuition assistance program that covers professional continuing education.
About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We are committed to offering exceptional benefits and perks to our employees, making us a great place to work.