Administrative Support Specialist
6 days ago
**About the Role**
We are seeking a highly organized and detail-oriented Office Coordinator/Dispatcher to join our team at Work With Your Handz. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day functioning of our business.
Key Responsibilities
- Customer Service and Support
- Handle inbound and outbound customer calls, responding to inquiries and resolving issues in a timely and professional manner.
- Provide exceptional customer service, ensuring that all interactions are positive and productive.
- Dispatch and Scheduling
- Efficiently dispatch technicians to customer locations, balancing schedules and requests.
- Prepare and organize daily work schedules and orders for technicians.
- Administrative Tasks
- Process and generate customer invoices, including distribution.
- Maintain and organize detailed information within customer portals.
- Oversee and manage inventory within the parts room and technician truck stock.
- Technical Support
- Provide technical assistance to technicians as needed, including support with Service Titan and customer portals.
Requirements
- Customer Service Experience
- Previous experience in customer-facing roles, preferably in the HVAC industry.
- Technical Skills
- Proficiency in Service Titan and/or ServiceChannel systems.
- Administrative Skills
- Strong written and verbal communication skills.
- Detail-oriented with accurate data entry skills.
- Personal Qualities
- Reliable and able to work under pressure.
- Positive team player with excellent multitasking abilities.
What We Offer
- Competitive Compensation
- A competitive salary and performance-based bonuses.
- Benefits
- Fully covered healthcare.
- 401k with company match.
- Paid holidays.
Join Our Team
We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected category. A pre-employment background check is required for this position.
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