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IT Support Technician

3 months ago

Rising Sun, United States PC Enhancements, Inc. Full time
Job DescriptionJob Description

We are seeking an IT Specialist to join our growing Managed Services team. You will support a wide variety of our client's IT needs helping them maintain a trouble free and secure network environment.

Responsibilities:

  • Support clients via remote help desk tools
  • Visit client sites as needed
  • Hardware & Software deployments, upgrades, and maintenance
  • Onboarding/Offboarding client users
  • Perform routine preventative maintenance on client systems
  • Maintain network security measures to prevent system interruptions or breaches
  • Create/maintain client documentation
  • Periodic on call or after hours project work

​Required Qualifications:

  • Previous experience as a level 1 or 2 help desk technician or systems administrator
  • In-depth knowledge of Windows servers & desktops including Active Directory
  • Familiarity with administration of Microsoft 365
  • In-depth knowledge of network hardware including firewalls, switches, and wireless equipment
  • Familiarity with RMM, PSA, and other remote support tools
  • Ability to prioritize and multitask
  • Ability to work in and individual and team environment
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills
  • Strong customer service skills

Preferred Qualifications:

  • A+ Certification
  • Network+ Certification
  • Security+ Certification
  • Familiarity with Sonicwall
  • Familiarity with Ubiquiti
  • Familiarity with Microsoft 365 including Entra & Intune
  • Familiarity with email security concepts
  • Familiarity with scripting and automation

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid time off
  • Professional development assistance