Card Fraud Client Representative

2 days ago


Newark, Delaware, United States Bank of America Full time
Job Title: Card Fraud Client Representative

We are seeking a skilled Card Fraud Client Representative to join our team at Bank of America. As a key member of our contact center, you will be responsible for providing exceptional service to our clients, resolving complex fraud-related issues, and delivering a seamless experience.

Key Responsibilities:
  • Resolve multi-product fraud-related client requests through phone, chat, or email
  • Work in a fast-paced environment, using logic, multi-tasking, and system navigation to deliver accurate and timely resolutions
  • Communicate effectively with clients, providing clear and concise information to resolve issues and deepen relationships
  • Collaborate with internal teams to ensure seamless service delivery and client satisfaction
Requirements:
  • Passion for delivering exceptional client service and resolving complex issues
  • Strong communication and problem-solving skills, with the ability to work in a dynamic environment
  • Minimum 1+ year of customer service experience, with a focus on handling difficult client situations
  • Ability to learn and adapt to new information and technology platforms
  • Intermediate level of proficiency with computers and current technology
Preferred Qualifications:
  • 1+ year of experience in the banking/financial industry
  • 2+ years of experience working in a client service capacity
Work Environment:

Our contact center is a dynamic and fast-paced environment, where you will have the opportunity to work with a diverse team of professionals. We offer a competitive benefits package, including flexible scheduling, opportunities for growth and development, and a commitment to diversity and inclusion.

Bank of America is an equal opportunity employer, committed to creating a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive employer.



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