Card Fraud/Servicing Specialist Senior

9 hours ago

Newark, Delaware, United States City National Bank Full time
Job Summary

We are seeking a highly skilled Card Fraud/Servicing Specialist Senior to join our team at City National Bank. As a key member of our operations team, you will be responsible for handling inbound and outbound calls, reviewing near/real-time fraud monitoring, and exercising judgment to prevent fraud usage.

Key Responsibilities
  • Perform real-time/near real-time card monitoring utilizing multiple systems/applications to prevent and detect fraud usage of ATM/Debit/Credit cards.
  • Review daily reports to identify and verify potential fraudulent activities with clients.
  • Close cards and order replacements as needed.
  • Regularly communicate with external and internal clients.
  • Support Reg. E/Credit card claim process by entering claim details into database.
  • Perform review on deposited checks for negotiability and make hold decision for the fast deposit-mobile process.
  • May need to provide temporary coverage during the alternate work schedule operation, which may include swing shift and/or weekends.
  • Work with internal partners in Credit/Debit card operations, Corporate Security, Client Contact, Card Fraud Claims and Strategy.
Requirements
  • Minimum 2 years of branch or back office banking experience required.
  • Minimum 1 year of general office or accounting experience required.
  • Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients.
  • Ability to sit for prolonged periods of time.
  • Must be flexible to handle multiple tasks simultaneously.
  • Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment.
  • Must be self-motivated and be capable of working both independently as well as in a team.
  • Experience using Microsoft Office (Excel, Word, Access).
Benefits and Perks

At City National Bank, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

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