Card Fraud/Servicing Specialist Senior

3 days ago

Newark, Delaware, United States City National Bank Full time
Job Title: Card Fraud/Servicing Specialist Senior

At City National Bank, we are seeking a highly skilled Card Fraud/Servicing Specialist Senior to join our team. As a key member of our operations team, you will play a critical role in protecting our clients' financial relationships and preventing fraud.

Key Responsibilities:
  • Monitor and analyze transaction data to identify potential fraud patterns and take appropriate action to prevent and detect fraud usage.
  • Review daily reports to identify and verify potential fraudulent activities with clients.
  • Close cards and order replacements as needed to ensure seamless service to our clients.
  • Communicate effectively with external and internal clients to resolve issues and provide excellent customer service.
  • Support the Reg. E/Credit card claim process by entering claim details into our database.
  • Perform reviews on deposited checks for negotiability and make hold decisions for the fast deposit-mobile process.
  • Collaborate with internal partners in Credit/Debit card operations, Corporate Security, Client Contact, Card Fraud Claims, and Strategy to ensure effective fraud prevention and detection.
  • Conduct reviews on ACH origination files to detect suspicious activity and determine risk based on individual behavior.
Requirements:
  • Minimum 2 years of branch or back office banking experience required.
  • Minimum 1 year of general office or accounting experience required.
Skills and Knowledge:
  • Excellent trouble-shooting and problem-solving skills to resolve client concerns.
  • Effective interpersonal, customer service, and communication skills to interact with all levels of bank personnel and clients.
  • Ability to work accurately and effectively in a fast-paced, deadline-oriented environment.
  • Self-motivated and capable of working both independently and in a team.
  • Experience using Microsoft Office (Excel, Word, Access).
Compensation:

Starting base salary: $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.

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