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Fraud Analysis Associate I
2 months ago
As a Fraud Analysis Associate I, you will be responsible for scrutinizing alerts and transactions identified as potentially fraudulent or deviating from the client's typical behavior.
Key Responsibilities:
- Review alerts and transactions across various payment methods, ensuring thorough verification through both outbound and inbound communications.
- Initiate dispute claims as necessary, playing a vital role in safeguarding City National Bank and its clientele from financial losses.
- Exhibit resilience and adaptability in a dynamic contact center setting.
- Utilize logical reasoning and sound judgment to address issues, ensuring favorable outcomes for customers.
- Uphold personal excellence, demonstrating punctuality, integrity, and accountability in all tasks.
- Navigate a metrics-driven environment, effectively prioritizing and multitasking.
- Employ critical thinking and independent judgment while adhering to established policies and procedures to mitigate risks.
- Open cases for all suspicious activities, conducting investigations and escalating as required.
- Identify various fraud schemes, including email compromise and counterfeit checks, while performing additional assigned duties.
- Implement defined strategies to minimize financial losses for both customers and the bank.
Qualifications:
- A Bachelor’s Degree or equivalent experience is required.
- 0-2 years of experience in general office, back office banking, or accounting is essential.
- Advanced computer skills are necessary, including proficiency in MS Word, Outlook, and Excel.
- A minimum of 0-3 years in banking operations and 0-2 years in fraud investigations or related fields is preferred.
Skills and Knowledge:
- Ability to work collaboratively in a team and independently.
- Strong work ethic aligned with City National Bank's core values.
- Flexibility and quick adaptability to change.
- Proficient multitasking abilities to meet performance goals.
- Advanced knowledge of PC functions in a Windows environment.
- Effective communication skills, both written and verbal, to engage with all levels of bank personnel and clients.
Compensation:
The starting base salary for this position is $33.43 per hour. Compensation may vary based on skills, experience, and location. This role is eligible for bonuses and/or commissions.
Benefits and Perks:
City National Bank is committed to providing a comprehensive benefits package to support our colleagues.
Equal Opportunity Employment:
City National Bank is an equal opportunity employer dedicated to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
About City National Bank:
Founded in 1954, City National Bank operates on the principle that business is personal. Our commitment to integrity, community, and exceptional client relationships continues to drive our growth as a subsidiary of Royal Bank of Canada, a leading diversified financial services company.
