Customer Support Team Leader

21 hours ago


Reading, Pennsylvania, United States Objective Corp Full time

**Job Summary**

A product technical support specialist is sought by Objective Corp to lead the UK support team and deliver product support services. The ideal candidate will have experience managing a small team and providing remote technical support to customers.

**Key Responsibilities**

• Manage and coach the team on best practices and establish continuous improvement

• Maintain governance to the highest standard and provide technical support ownership of designated customers

• Build a positive relationship with customers and maintain up-to-date technical knowledge of Objective solutions

• Work with a global managed services team to deliver technical support services to external customers

**Requirements**

• 2+ years experience managing a small team

• 3+ years in a post-sales role delivering technical support services to external customers

• Sound knowledge of SQL, Windows/Unix Operating System

• Experience with one of the programming languages - Java/C++ and a repository system like MS SharePoint

• Knowledge of Web/Application server

**What We Offer**

• A great opportunity to work with a global managed services team

• A friendly and diverse work environment with a beautiful open-plan office

• Free breakfast and opportunities for professional development



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