Bilingual Customer Support Specialist
1 week ago
Join Trinity Solar, a leader in the renewable energy sector, recognized as one of the top private companies in the region. We are seeking a dedicated Customer Support Specialist who is passionate about delivering outstanding service from the initial project phase through to completion.
Key Responsibilities
- Foster strong, positive relationships with clients and team members.
- Continuously monitor ongoing projects to ensure accuracy and adherence to timelines, while maintaining clear communication with clients and internal teams.
- Employ effective organizational and time management skills to prioritize daily tasks efficiently.
- Collaborate with clients and sales teams to gather necessary documentation for solar initiatives.
Qualifications
- Excellent communication skills, including proficiency in call management systems, text messaging, and email correspondence.
- Proven ability to address customer concerns and achieve favorable outcomes.
- Familiarity with Microsoft Office, Adobe PDF, and Document Management systems is preferred.
- Desired traits include strong organizational abilities, decision-making skills, problem-solving capabilities, teamwork, and meticulous attention to detail.
- Experience in a fast-paced office environment is advantageous.
- Bilingual proficiency in English and Spanish is essential.
What We Offer
At Trinity Solar, we provide more than just a job; we offer a pathway to success in one of the fastest-growing industries in the nation. Our employees benefit from:
- Competitive salary packages
- Comprehensive healthcare benefits, including medical, dental, and vision coverage
- Life insurance and employee assistance programs
- Paid training and a generous paid time off (PTO) policy
- A 401k plan with company matching
- A focus on work-life balance
- Long-term stability in a rapidly expanding field
- The satisfaction of contributing to clean energy initiatives
About Us
Since our inception in 1994, Trinity Solar has been committed to providing energy solutions with integrity. Our mission is to make renewable energy accessible and to streamline the solar journey for our clients. As the largest privately-held residential solar installer in the United States, we take pride in our team of over 3,000 members and more than 100,000 successful installations across multiple states. We are an Equal Opportunity Employer, dedicated to fostering diversity in the workplace.
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