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Regional Operations Leader

2 months ago

Reading, Pennsylvania, United States Dunkin' Full time

A Regional Operations Leader typically oversees the performance and management of multiple restaurant locations, providing guidance, support, and strategic direction to a team of restaurant managers.

This role is essential in ensuring that each restaurant operates efficiently, maximizes revenue, and maintains high standards of customer service and brand compliance.


Key Responsibilities:
  • Perform all essential functions of restaurant team members and managers as needed.
  • Ensure that all locations meet operational and food safety standards.
  • Evaluate sales performance and implement strategies for operational enhancements, sales growth, and profitability.
  • Stay informed about local market trends and competitor activities.
  • Set sales and service objectives in collaboration with the operations director and restaurant managers.
  • Deliver exceptional guest service and address any issues that arise.
  • Facilitate team meetings to foster communication and collaboration.
  • Provide training to restaurant managers on various topics, including marketing strategies and brand initiatives.
  • Ensure proper execution of new products and processes during promotional periods.
  • Develop comprehensive business plans for the assigned locations and collaborate with the operations director on action plans.
  • Articulate a clear vision and effectively communicate it to the team.

Management Duties:
  • Recruit, onboard, and mentor restaurant managers.
  • Assess and review employee performance regularly.
  • Coordinate the management team to enhance restaurant performance and execution.
  • Guide restaurant managers in driving sales, improving profitability, and enhancing guest satisfaction.

Qualifications:
  • Proficient in basic computer applications.
  • Fluent in both spoken and written English.
  • Basic understanding of mathematics and financial management.
  • A minimum of two years of experience in multi-unit management or a similar role in the retail, restaurant, or hospitality sectors.

Essential Skills:
  • Strong analytical abilities and business insight.
  • Ability to work collaboratively in a dynamic, fast-paced environment.
  • Punctual, honest, and maintains a positive demeanor.
  • Open to learning and adapting to change.
  • Customer-focused mindset.
  • Capable of training and developing team members.
  • Effective time management skills.
  • Strong problem-solving capabilities.
  • Aptitude for motivating others.

Compensation and Benefits:
  • Competitive salary structure.
  • Potential for quarterly performance bonuses.
  • Monthly vehicle allowance.
  • Cell phone reimbursement.
  • Gas expense reimbursement.
  • Five-day work schedule.
  • Flexible time-off options.
  • Opportunities for career advancement.
  • Paid vacation and holidays.
  • Paid sick leave.
  • Health and dental insurance coverage.

Company Overview:

Jaton Mgmt operates a well-respected franchise network of Dunkin' restaurants across Massachusetts. With a commitment to employee development since 1989, we have cultivated a culture of promoting from within, resulting in a majority of our management team being homegrown talent.

We are currently seeking dedicated individuals to join our team as we expand our operations and enhance our service delivery.

As a Regional Operations Leader, you will play a crucial role in ensuring that our restaurants provide an exceptional guest experience.