Hardware and Software Technician

5 days ago


Portage, Michigan, United States Omega Computer Services, LC Full time
Key Responsibilities:
  • Diagnose and Troubleshoot Issues: Utilize your expertise to identify and resolve technical problems remotely through our ticketing system.
  • Maintain High-Quality Support: Respond promptly, effectively, and professionally to client inquiries, ensuring exceptional customer satisfaction.
  • Document Procedures: Document internal procedures and notes related to ticket resolutions to improve process efficiency.
  • Provide On-Site Support: Occasionally visit clients' sites to provide technical assistance and support.

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