Technical Customer Support Representative

6 days ago


Portage, United States Comrise Full time

Contract - 12 Months

  • Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports issues in Salesforce. May be involved in customer training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
  • Roles typically require an extensive amount of practical knowledge gained through experience.
  • Job requires an understanding and application of procedures and concepts of own discipline.
  • The job requires the ability to make judgements based on practice and previous experience.


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