Technical Customer Support Specialist

4 days ago


Portage, United States Kelly Science, Engineering, Technology & Telecom Full time

Job Title: Technical Customer Support Specialist

Pay rate: $30 - $32 per hour

Duration: 12 months

W2 contract only (No C2C)

Location- Portage, MI, 49002 (HYBRID)


• Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Reports issues in Salesforce.

• May be involved in customer training.

• Provides support to customers/users where the product is highly technical or sophisticated in nature.

• This is an individual contributor role that:

• Requires the use of judgment in applying professional expertise.

• Expects the ability to work independently with minimal supervision.

• Typically involves an extensive amount of practical knowledge gained through experience.

• Requires an understanding and application of procedures and concepts within the discipline.

• Demands the ability to make judgments based on practice and previous experience.


Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com.



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