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Sales Floor Specialist

2 months ago

Rochester, New York, United States Columbia Sportswear Full time
  • $17 per hour
  • Open to individuals aged 16 and above
  • Flexible scheduling with potential for career growth.
  • Wellness leave to support your health and well-being.
  • Exclusive employee discounts on a variety of brands including Columbia, prAna, Sorel, and Mountain Hardwear.
  • Employee Assistance Programs (EAP) offering access to complimentary mental health services, financial advice, fitness program discounts, and more.
  • A dynamic, engaging, and energetic team dedicated to your personal and professional development.
POSITION OVERVIEW

With over 430 retail locations globally, our team members play a crucial role in our operations. From ensuring product availability on the sales floor to crafting appealing visual displays, addressing customer inquiries, and facilitating an efficient checkout process, our associates create unforgettable customer experiences while assisting the Store Leadership team in fulfilling Columbia Sportswear Company's mission of "Connecting Active People with Their Passions." As a Sales Floor Specialist, you will act as a brand representative, ensuring outstanding in-store experiences through positive customer engagement. In this role, you will utilize your natural problem-solving and sales skills to address customer inquiries and provide compelling product recommendations while upholding Columbia Sportswear Company's values to enhance customer service and teamwork.

YOUR IMPACT
  • Deliver exceptional customer service by addressing consumer inquiries regarding product features, benefits, and availability; engage with customers to comprehend their needs and preferences (e.g., demonstrate and explain merchandise, suggest suitable options, etc.).
  • Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stockroom, or other inventory locations.
  • Efficiently and accurately perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumers to loyalty programs).
  • Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.
QUALIFICATIONS
  • No specific educational requirements (High School Diploma or GED preferred).
  • Up to 2 years of experience in a similar role.
  • Ability to operate a Point of Sale (POS) system and other in-store computerized systems.
WORK ENVIRONMENT
  • Regularly in a more active environment (i.e., requires the ability to move about frequently) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, and may have exposure to dust and noise.
  • Occasionally requires the ability to work in place.
  • Ability to communicate clearly with others.
  • Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts.

This job description is intended to provide a general overview of the position's scope and function within the company.

Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.