Technical Support Specialist for Restaurant Equipment and HVAC Systems
5 days ago
We are seeking a highly experienced Technical Support Specialist to join our team at RSM Atlanta LLC. This part-time position offers an excellent opportunity for a seasoned professional with over 10 years of hands-on experience in troubleshooting and resolving issues related to hot side, cold side, and HVAC equipment.
Key Responsibilities:
- Provide expert-level technical support remotely to customers experiencing issues with restaurant equipment and HVAC systems.
- Diagnose and troubleshoot technical problems reported by customers over the phone, using your extensive knowledge and problem-solving skills.
- Guide customers through step-by-step solutions, explaining complex technical concepts in an understandable manner.
- Collaborate with customers to identify the root causes of equipment malfunctions and provide effective solutions to restore functionality.
- Offer recommendations for maintenance, repair, or replacement of equipment components to ensure long-term efficiency and reliability.
- Maintain a thorough understanding of the latest industry trends, equipment advancements, and best practices related to restaurant equipment and HVAC systems.
- Document customer interactions, technical issues, and resolutions accurately in the company's support ticketing system.
- Escalate complex or unresolved issues to the appropriate internal teams, ensuring that timely follow-up and resolution are achieved.
- Continuously improve and update internal resources, such as knowledge base articles and troubleshooting guides, to enhance the quality of customer self-service options.
- Provide feedback to the product development and engineering teams based on recurring technical issues, contributing to ongoing improvement efforts.
- Stay updated on relevant certifications and industry training to maintain and enhance your technical expertise.
- This position would also require onboarding and evaluating Field Technicians to use the company CRM System, and offering training and support to junior Technicians.
- Other tasks would be ordering parts and ensuring inventory is up to date on the system.
Requirements:
- Minimum of 10 years of hands-on experience in the restaurant equipment and HVAC industry, with a strong focus on troubleshooting, maintenance, and repair.
- Comprehensive understanding of both hot side and cold side equipment, as well as HVAC systems commonly used in restaurant environments.
- Excellent problem-solving skills, with the ability to think critically and methodically to resolve complex technical issues remotely.
- Exceptional communication skills, capable of explaining technical concepts to individuals with varying levels of technical proficiency.
- Proficient in using remote support tools, phone systems, and computer software for efficient customer interactions.
- Strong organizational skills and attention to detail, ensuring accurate documentation and follow-up on customer cases.
- Ability to work independently and efficiently in a remote setting, managing your time effectively to provide timely support.
- A customer-centric attitude with a strong dedication to ensuring customer satisfaction through reliable technical solutions.
- Relevant certifications and training in restaurant equipment maintenance, HVAC systems, or related fields is a plus.
- Flexible availability to work part-time hours, including evenings and weekends, to accommodate customers needs across different time zones.
-
Electrical Systems Expert
3 weeks ago
Atlanta, Georgia, United States RSM Atlanta LLC Full timeJob Summary:At RSM Atlanta LLC, we are seeking an experienced Electrical Systems Expert to join our team. As a Remote Restaurant Equipment Specialist, you will be responsible for providing expert technical support and training in restaurant equipment and facility management services. Key Responsibilities:Technical Support: Provide expert support for...
-
Electrical Systems Specialist
5 days ago
Atlanta, Georgia, United States Tradewinds Support Partners, LLC Full timeJob OverviewWe are seeking an experienced Electrical Systems Specialist to join our team at Tradewinds Support Partners, LLC. As a key member of our operations team, you will be responsible for troubleshooting and assembling control panels, reading and creating schematics, and working with PLCs and HVAC systems.About the RoleProven experience in control...
-
High-Performance HVAC Specialist
6 days ago
Atlanta, Georgia, United States Marriott International, Inc Full timeMarriott International, Inc. is seeking a skilled High-Performance HVAC Specialist to join our team. This role will play a vital part in ensuring the smooth operation of our properties' mechanical and life safety systems.As an HVAC specialist at Marriott, you will be responsible for performing preventive maintenance on major mechanical equipment, driving...
-
Atlanta, Georgia, United States Trane Technologies Full timeJob OverviewWe are seeking an experienced Technical Solutions Specialist to join our Trane Technologies team. As a key member of our Service Department, you will provide exceptional customer service to internal and external customers through the performance and execution of Digital service agreements, BAS retrofit projects, small energy projects, and system...
-
HVAC Systems Manager
2 weeks ago
Atlanta, Georgia, United States NorthPoint Search Group Inc Full timeNorthPoint Search Group Inc is seeking an accomplished HVAC Systems Manager to lead our commercial HVAC team. This role oversees the prompt resolution of system issues to ensure customer satisfaction. Key responsibilities include leading a team of service technicians, prioritizing safety, and developing procedures to enhance troubleshooting skills and...
-
Technical Support Specialist
7 days ago
Atlanta, Georgia, United States Ranger Technical Resources Full timeJob OverviewRanger Technical Resources is seeking a highly skilled Senior Analyst/Tech Support professional to join their team. As a key member of the organization, you will be responsible for providing exceptional customer service and technical assistance in resolving complex network and infrastructure issues.Primary ResponsibilitiesProvide timely and...
-
Technical Sales Associate
6 days ago
Atlanta, Georgia, United States Tom Barrow Company Full timeAbout the RoleWe are seeking a highly skilled Technical Sales Associate to join our team at Tom Barrow Company. In this role, you will play a critical part in promoting sales of HVAC equipment and delivering exceptional service to our customers.Job Summary:Assist Outside Sales Engineers in providing timely estimates of HVAC material for commercial and...
-
Technical Audio Systems Specialist
4 days ago
Atlanta, Georgia, United States The Westminster Schools Full timeWe are seeking an experienced Technical Audio Systems Specialist to join our IT Services team at The Westminster Schools. Located in the heart of Atlanta, we offer a unique opportunity for the right candidate to work with cutting-edge technology and make a lasting impact on our community.Job SummaryThis full-time, 12-month position is responsible for leading...
-
Avionics Systems Specialist
5 days ago
Atlanta, Georgia, United States LAUNCH Technical Workforce Solutions Full timeLAUNCH Technical Workforce Solutions is seeking a highly skilled Avionics Systems Specialist to join our team. As an Avionics Systems Specialist, you will play a critical role in ensuring the safe and efficient operation of aircraft electrical instruments and electronic equipment.We are looking for a candidate with extensive experience in avionics systems,...
-
Commercial Kitchen Equipment Specialist
5 days ago
Atlanta, Georgia, United States Georgia Air and Refrigeration Services Inc. Full timeJob OverviewWe are seeking a highly skilled and motivated Commercial Kitchen Repair Service Technician to join our team at Georgia Air and Refrigeration Services Inc.Key ResponsibilitiesEquipment Repair and Maintenance: Diagnose, repair, and maintain a wide range of commercial kitchen equipment, including ovens, refrigerators, dishwashers, fryers, mixers,...
-
Senior HVAC Design Specialist
1 day ago
Atlanta, Georgia, United States Tech USA Full timeJob OverviewAt Tech USA, we are seeking an experienced Senior HVAC Design Specialist to join our team.Estimated Salary:$95,000 - $120,000 per year, depending on experience and location.About the RoleThis is a challenging and rewarding role that involves providing mechanical design services to support production of construction drawings and specifications for...
-
Technical Support Specialist
7 days ago
Atlanta, Georgia, United States LaSalle Network Full timeLaSalle Network is a leading provider of managed IT Services, partnering with clients to deliver exceptional technical support. We are seeking an experienced Technical Support Specialist to join our team on a long-term basis.This role offers the opportunity to develop and implement standard operating procedures for our Level 2 Help Desk Team, requiring a...
-
Hybrid HVACR and Mechanical Systems Specialist
2 weeks ago
Atlanta, Georgia, United States RSM Atlanta LLC Full timeJob Title: Hybrid HVACR and Mechanical Systems SpecialistAbout the Role:As a Hybrid HVACR and Mechanical Systems Specialist at RSM Atlanta LLC, you will be responsible for providing expert technical support to our team and clients. Your extensive experience in installing, troubleshooting, and repairing HVACR equipment, including commercial kitchen equipment,...
-
IT Systems Support Specialist
1 month ago
Atlanta, Georgia, United States TEKsystems Full timeJob Title: IT Systems Support SpecialistAt TEKsystems, we're seeking an IT Systems Support Specialist to join our team. About the Role:This position is responsible for providing technical support and maintenance for various user information systems.Key Responsibilities:Support the installation, testing, operation, troubleshooting, and maintenance of assigned...
-
Senior Technical Support Specialist
6 days ago
Atlanta, Georgia, United States Inspiroz Full timeWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Inspiroz. In this role, you will be responsible for providing exceptional technical support to our charter schools, ensuring seamless day-to-day technology operations.Key Responsibilities:Lead technical issue resolution, including troubleshooting and root cause...
-
Technical Systems Support Specialist
5 days ago
Atlanta, Georgia, United States Truist Inc Full timeJob SummaryWe are seeking a skilled Technical Systems Support Specialist to join our team as a Site Reliability Engineer. This role is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents.
-
Senior HVAC Refrigeration Specialist
6 days ago
Atlanta, Georgia, United States Georgia Air and Refrigeration Services Inc. Full timeAbout the RoleWe are seeking a skilled Senior HVAC Refrigeration Specialist to join our team at Georgia Air and Refrigeration Services Inc. in Jacksonville, Florida.This is a fantastic opportunity for a motivated professional with experience in repairing and maintaining commercial kitchen equipment to take on new challenges and contribute to our company's...
-
Technical Support Specialist
5 days ago
Atlanta, Georgia, United States Adilstone Group Full timeJob DescriptionAdilstone Group is seeking a highly skilled onsite IT Specialist to join their team in Newnan, Georgia. The ideal candidate will have a strong background in IT support, with experience in website maintenance, e-commerce platforms, and client databases.Key Responsibilities:Maintain the organization's networks, ensuring security, reliability,...
-
Commercial HVAC Maintenance Technician
4 days ago
Atlanta, Georgia, United States Wendy's - Wen-Robb Full timeJob OverviewWendy's - Wen-Robb is a franchisee of The Wendy's Company operating 10 restaurants in Atlanta, GA. We're seeking a skilled Commercial HVAC Maintenance Technician to join our team.About the RoleWe offer an estimated salary of $55,000 - $65,000 per year, depending on experience and qualifications.Key ResponsibilitiesMaintain and repair commercial...
-
Technical Support Specialist for Zoo Atlanta
4 days ago
Atlanta, Georgia, United States Zoo Atlanta Full timeJob Title: Technical Support SpecialistLocation: Zoo Atlanta, GASalary: $55,000 - $65,000 per yearWe are seeking a highly skilled Technical Support Specialist to join our team at Zoo Atlanta.The ideal candidate will have experience with Windows desktop environments and proficiency in Microsoft Office.This role requires excellent organizational skills, strong...