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Senior Client Support Specialist

2 months ago

Phoenix, Arizona, United States First Citizens Bancshares, Inc. Full time

Position Overview:
This role is designed as a hybrid position, where the expectation is to balance time effectively between working in a corporate office and remote settings.

Key Responsibilities:
- Provide exceptional client service and support, ensuring client satisfaction and retention.
- Engage in quality assurance practices to maintain high service standards.
- Collaborate with various teams to enhance client experience and address any technical issues that may arise.
- Utilize strong communication skills to build and maintain relationships with clients.

Qualifications:
- Proven experience in client service or technical support roles.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.

Company Overview:
First Citizens Bancshares, Inc. is committed to providing outstanding service and support to our clients, ensuring their needs are met with professionalism and expertise.