Customer Service Representative

3 weeks ago

Orange, California, United States Pilot Company Full time
Pilot Company Job Description

Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.

Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's busiest basins.

Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remain true to us today.

We are dedicated to fueling people and keeping North America moving.

Job Responsibilities
  • Handle customer inquiries, complaints, billing questions, and driver card issues via phone, email/ticketing system, and fax
  • Provide solutions to customer fleet needs by using knowledge of our products and services
  • Respond to customer inquiries using knowledge of company's product and services via phone, email, or fax
  • Adhere to work schedule and break times
  • Follow all policies and procedures, paying strict attention to customer notes and instructions issued by sales, credit, or management
  • Maintain a professional and courteous relationship with all departments and customers in contact
  • Multitask through multiple computer systems
  • Identify and prioritize work based on level of importance
  • Communicate with management if any system/customer larger base issues should come up
Qualifications
  • Have a sense of urgency and be able to identify such issues
  • Be reliable and a good resource for special projects or conversions
  • Have a minimum of three years demonstrated customer service experience, preferably phone based
  • Be able to work various scheduled hours and overtime including evenings, weekends, and holidays as needed
  • Be proficient with Microsoft Outlook, Excel, Word and able to learn new computer programs including in-house systems
  • Be able to take on-call at least once every 2 months and when required

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